The Future of Community Management

Read Mashable´s article: The Future of Community Management by  Meghan Peters by Mashable Advertisements

18 Facebook Fossils We’ll Remember Forever

Read Mashable´s Article: 18 Facebook Fossils We’ll Remember Forever By Dani Fankhauser for Mashable

Link: Charitable Entrepreneurship

By Andrew Corbett, Contributor for Forbes A touching side to entrepreneurship you may not have known existed.

Link: Social Media and Our Society

How social media is changing our world.

Link: The Risk in Social Media

Social media risk.

Thriving or surviving – European cities hotel forecast 2013

By Travel Daily News Despite the problems facing the global and European economy, the hotel sector in most of the cities examined have proved remarkably resilient. While not exactly bucking the trend, many… Continue reading

10 tips on great customer service

10 tips on great customer service A successful business is not just about winning customers, it’s about keeping them. Gillian James offers ten tips for creating a great service experience By British Airways… Continue reading

Link: Use Social Media to Partner with Customers and Improve Service

Use it to work with your customers. by Frances Frei and Anne Morriss

Link: The Key To Social Media Marketing? Focus, Focus, Focus

Link: The Key To Social Media Marketing? Focus, Focus, Focus Article by